Shopping Cart: 0 item(s) / Total: $0
Screen Printing Equipment
Screen Printing Inks
Adhesives
Additives & Bases
Blockout Products
Blog
Chemicals & Sprays
Classes
Dryers
Embroidery Products
Emulsions & Removers
Exposure Units
Film Output
Flash Dryers
Heat Transfer
Ink Accessories
Manual Presses
Number Printing
Pellons
PMS Color Matching
Printers
Screens and Frames
Screen Stretching
Sign Products
Software
Squeegees
Startup Packages
Sublimation Products
Tape
Videos



Home > Frequent Questions
 

Frequent Questions

My company has a reseller ID and is tax exempt.  How do I avoid sales tax showing up for my purchases online?
If you are a tax exempt customer in NC, GA, IN, or TX you are required to fill out a E-595E form and submit that form to us (this form must be signed and mailed).  Once received, your account will be marked as tax exempt and you will no longer be charged sales tax.  To avoid sales tax showing up on online purchases, register you account online by going here; your account will then be marked as tax exempt (if you have already registered online we will mark your account as tax exempt upon receipt of these documents).  Download the proper form by clicking here.

What are Showroom or Pickup Hours?
Office and/or pickup hours for our NC and Georgia, Texas, and Indiana locations are Monday through Friday, 9am - 5pm local business time.


Where will my product(s) ship from?
Your order will ship from the closest warehouse location to your shipping address.  Note that not all products are available at all locations.  In the event that a drop ship item is ordered, you should be notified by phone that your order will be drop shipped and will not be shipping from a Texsource location.


What payment methods do you accept?

We accept MasterCard, Visa, Discover and American Express as well as Purchase Orders.


How Do I Get Tracking Information?

Tracking information is sent to you via email by UPS or FedEx, depending on shipment.  If you do not receive this and require your tracking information please call customer service at 888-344-4657.


How long will it take for my order to ship?

All in stock items ship same day from our North Carolina, Georgia, Indiana, or Texas warehouses when ordered by 4pm EST. For Pantone color matches, please call in order before 2:30 pm EST.


Where can I find information on returning an order?

Please refer to the 'Returns' section of this website for the instructions on the return process.


How do I cancel an order?

Please use our Online Chat feature or call customer service Toll Free at 888-344-4657.


How is shipping handled on large items, like equipment?

We use UPS freight, FedEx national, AAA cooper and Old Dominion freight lines.  You can also arrange for pickup from most of our locations.  All items that are not able to be shipped via UPS or Fedex due to weight or size restrictions require a freight quote.  Call Toll Free 888-344-4657 or use our Live Chat or Skype features on our home page. 


Texsource makes every effort to keep our website information accurate and up to date.  However, Texsource is not responsible for errors in pricing and/or product descriptions, or alterations from displayed photos.  If you have a question concerning such a product, please feel free to contact us directly.  


Free Shipping Offer applies to internet orders totaling over $200 for continental US destinations.  The offer is for supply items only and does not include equipment or other items that may be oversize or have weight restrictions. 


Screen Printing Supply.com claims no credit for any images posted on this site unless otherwise noted. Images on this site are copyright to its respectful owners. If there is an image appearing on this site that belongs to you and do not wish for it appear on this site, please E-mail with a link to said image and it will be promptly removed. Thanks!